Crusado Privacy Policy

At Crusado Online Casino, we respect your privacy and are committed to protecting the personal data you share with us when you register, play, or claim a Crusado bonus. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data. By creating a Crusado login and using our platform, you acknowledge that you have read and understood this policy.

Who We Are

Crusado operates an online gaming platform offering slots, live casino games, and a sportsbook. We are the data controller responsible for the personal information you provide when you interact with Crusado casino, whether through our desktop site, mobile web platform, or any future Crusado casino app. If you have questions about how we handle your data, you can reach us at [email protected] or through [email protected] for data-related complaints.

Information We Collect

We collect several categories of information to operate our services, verify your identity, and comply with our legal obligations.

• We gather registration data such as your name, date of birth, email address, phone number, and country of residence when you set up your Crusado login
• We collect financial information, including payment details, deposit and withdrawal history, and source-of-funds documentation where required
• We track your gaming activity, including games played, stakes, wins, losses, and your use of any Crusado casino bonus or promotion
• We record technical data such as your IP address, device type, browser information, and login timestamps
• We may collect identity verification documents, including proof of address, government-issued identification, and, where necessary, facial verification data
• We store communication records from live chat, email correspondence, and any other interactions with our support team

How We Use Your Data

We use the information we collect for a number of legitimate purposes connected to running Crusado casino responsibly and securely.

• We use your data to create and manage your account, including authentication whenever you perform a Crusado casino login
• We process your information to handle deposits, withdrawals, and to apply withdrawal limits based on your VIP level
• We use your data to verify your identity, prevent fraud, and meet our anti-money laundering obligations under applicable law
• We analyse your activity to detect multiple accounts, since we permit only one account per person, household, phone number, email address, and IP address
• We use your contact details to send service communications, and, where you have consented, marketing messages about a new Crusado bonus or promotion
• We rely on your data to enforce our terms, including excluded jurisdictions and restrictions on promotions for residents of certain territories

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to provide the services you request when you register with Crusado. We also process data to comply with legal obligations, including those referenced in the standards of the 5th AML Amendment. Where we rely on your consent, such as for marketing communications, you may withdraw that consent at any time. In some cases, we process data based on our legitimate interests, including fraud prevention and platform security.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties in the following circumstances.

• We share data with payment providers to process deposits and withdrawals through the methods available on our platform
• We share information with identity verification providers to confirm your documents and, where applicable, to conduct a face check
• We disclose data to regulators, law enforcement, or other authorities where we are legally required to do so
• We may share data with service providers who support our technical infrastructure, customer support, and gaming software providers
• We may transfer information in connection with a business reorganisation, merger, or sale of assets

Cookies and Tracking

We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors use Crusado. Cookies help us keep you signed in between sessions, personalise content, and measure the performance of our promotions. You can control cookie settings through your browser, although disabling certain cookies may affect how our site functions.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to meet our legal, accounting, and regulatory obligations. Financial records, verification documents, and transaction histories are kept in line with applicable retention requirements. Once retention periods expire, we securely delete or anonymise your data.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our systems use encryption and access controls to safeguard account information, including the credentials you use for your Crusado casino login. Despite our efforts, no method of transmission over the internet is completely secure, and we encourage you to keep your login details confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including direct marketing
• You can withdraw consent at any time where processing is based on consent
• You have the right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at [email protected], and we will respond in accordance with applicable law.

International Data Transfers

Because we serve players across multiple countries and offer our platform in French, German, and English, your data may be transferred to and processed in countries outside your country of residence. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place.

Restricted Jurisdictions

We do not knowingly collect or process data from individuals in restricted jurisdictions, and access to Crusado casino is not available to residents of these territories. If we discover that an account has been created in violation of our jurisdictional restrictions, we reserve the right to suspend the account and process the associated data only as necessary to comply with our legal obligations.

Children's Privacy

Our services are intended solely for adults who meet the applicable legal age for gambling in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Crusado after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at [email protected], or send complaints directly to [email protected].