Crusado Casino Terms

Welcome to Crusado Casino. These terms and conditions govern your access to and use of our website, our games and our sportsbook. By creating an account, you confirm that you have read, understood and accepted the rules set out below. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Eligibility and Account Registration

At Crusado, we allow one account per person, household, phone number, e-mail address and IP address. We may verify your identity through documents, and, where necessary, through a phone call or a face check. You must provide accurate and current information when registering, and we reserve the right to suspend or close any account that breaches this rule. Here at Crusado Casino, we restrict access for residents of a number of countries, including Afghanistan, Belarus, China, Iran, Russia, the United Kingdom, the United States of America, the Netherlands and several others. This list may change without forewarning, and we advise you to check it regularly.

We also apply additional restrictions to our promotions for residents of certain territories such as Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia and Malaysia. Our NetEnt titles are unavailable in 51 territories, with further per-title restrictions applying to specific games.

Deposits, Withdrawals and Currencies

Our Crusado platform accepts EUR, PLN, CHF, HUF, CZK, DKK, CAD and AUD. We reserve the right to define minimum and maximum deposit and withdrawal amounts at our discretion. Wherever possible, we process withdrawals back to the payment method you used to fund your account, though we may pay out through a different payment system than the one you requested. Card deposits may be refunded against the original purchases made.

We apply daily and monthly withdrawal limits according to your VIP level, which is determined by your activity over the 90 days before your withdrawal request and by the ratio of your deposits, withdrawals and bonuses received. A maximum of three withdrawals may be pending from your account at once, and sports winnings are capped at €50,000 per day.

• We process requests through our finance department within three business days of your request
• We work Monday to Friday, 6 AM to 5 PM GMT
• We may delay processing for identity, balance and source-of-funds checks
• You must supply requested documents within 30 days, and we usually verify a complete answer within 10 days

We require a minimum rollover of x1 of your deposit before any withdrawal. Below this threshold, we may cancel your winnings and retain a commission of 10%, not less than €0.50, or 15% where your account was funded by bank card or bank transfer.

Welcome Bonus and Promotions

Our Crusado Casino welcome pack offers 375% up to €11,000 plus 350 free spins across four qualifying deposits of at least €20 each. We at Crusado structure the pack as follows: 150% up to €3,500 plus 125 free spins on your first deposit, 100% up to €2,500 plus 75 free spins on your second, 75% up to €2,500 plus 75 free spins on your third, and 50% up to €2,500 plus 75 free spins on your fourth. We apply a wagering requirement of x30 on the deposit plus bonus amount, and x30 on free spin winnings, both to be met within 10 days.

While any casino bonus is active, we limit your maximum bet to €5, and we cap the maximum win transferable from free spins to your real balance at €50. We also apply a Max Win cash-out rule of x3 the bonus amount. Free spins are credited in daily batches of 25, spread over 5 days on your first deposit and 3 days on each subsequent deposit, with each batch valid for 24 hours. You must claim the bonus before placing any bets with your qualifying deposit; requesting a withdrawal before or after claiming will void your eligibility. Our sportsbook welcome bonus is separate: 100% up to €200.

At Crusado Casino, we also run a Weekly Reload Bonus of 77% up to €700 plus 50 free spins, a Weekend Reload Bonus of 50% up to €700 plus 50 free spins, a Casino Weekly Cashback of 15% up to €3,000, and a Sport Weekly Cashback of 10% up to €500. Only one bonus may be active on your account at a time, and bonuses cannot be stacked.

Our wagering contribution rates vary by game type: slots contribute 100%, Plinko and live casino games excluding card games contribute 10%, while scratch cards, keno, table and card games, poker and video poker contribute 0%. Jackpot slots, Slingo, bingo and instant or crash games cannot be played with bonus funds at all, and we exclude 300 named progressive jackpots plus around 200 named slots from bonus play entirely.

Our Loyalty Programme and VIP Levels

Through our Store on Coins, you earn one Coin per €100 wagered in our casino, one Coin per €100 settled through our sportsbook, and 5% of every deposit credited as Coins, plus bonus Coins for strong placements in our in-house tournaments. Coins may be exchanged for casino bonuses subject to x40 wagering over 10 days, bonus spins to be used within 7 days, or free bets valid for 24 hours to activate and 48 hours to use, with odds between 1.51 and 5.50, a maximum stake of €100 and maximum winnings of €450.

We operate five VIP levels that determine your withdrawal limits. We set your level according to your activity over the preceding 90 days and the ratio of your deposits, withdrawals and bonuses received. Our VIP programme also advertises higher payout rates, cashback offers and exclusive bonuses for qualifying players.

Game Fairness and Availability

We at Crusado offer more than 6,176 slot titles, 56 table games, live casino tables, Epic Jackpots, roulette, game shows and a sportsbook with live betting and virtual sports. Our game library draws from 54 providers, including Pragmatic, Evolution, Novomatic, NetEnt, Red Tiger and many others. Our live tables are supplied by Evolution, Pragmatic Live, OnAir and Winfinity. We reserve the right to amend our game offering, remove titles or restrict access to any game without prior notice.

Changes to These Terms

We may update these terms and conditions at any time to reflect changes in our services, regulatory requirements or operating practices. We encourage you to review this page periodically. Continued use of your Crusado account after any changes take effect constitutes your acceptance of the revised terms.

Contacting Us

If you have any questions about these terms, our support team is available via live chat and e-mail at [email protected]. Complaints may be directed to [email protected]. We aim to respond to all enquiries as promptly as our operations allow.